International account management

Profil
Niveau minimum requis
Niveau Bac+3 ou supérieur Cursus : Commerce & Vente
Expérience
Expérience - You’re independent, self-driven and motivated by getting things done. - Have a great command of French and English. - Exceptional organizational and presentation skills - You’re a great communicator who is comfortable speaking across telephone and em
Profil recherché
Profil recherché Esprit d'équipe Capacité d'analyse Capacité d'apprentissage Diplomate
Langues exigées
Langues exigées Anglais, Français
Précisions
Le challenge
Le challenge We are looking for an International Account Manager to create long-term, trusting relationships with our customers. The Account Manager’s role is to oversee a portfolio of assigned customers, develop new business from existing clients and actively seek new sales opportunities.
Rémunération
Rémunération Selon profil
Possibilité d'embauche
Les outils que vous allez utiliser
  • CRM
  • Jira
  • MS Office
  • Powerpoint
International account management Solusquare Paris, Île-de-France, France Publiée le 15 octobre 2019
  • Alternance alterné
  • 12,18,24 mois
  • Début : octobre novembre décembre
L'entreprise
Solusquare est une plateforme e-Commerce omnicanal en SaaS, 100% Made In France. Grâce à notre solution clé en main, nous couvrons de manière native l’ensemble des besoins liés à une activité e-Commerce (B2C, B2B, International, in-store…). Depuis 15 ans, nous permettons à nos clients d’atteindre les derniers standards du e-Commerce. La grande flexibilité de notre solution permet de s’interfacer rapidement avec n’importe quel système d’information (ERP, Marketplaces…).
Les compétences que vous allez développer
  • Ability to prospect and manage C-level and senior level relationships within medium and large organizations.
Les missions confiées
• Serve as the lead point of contact for all customer account management matters
• Build and maintain strong, long-lasting client relationships
• Consulting with C-level executives to develop and implement an effective, enterprise-wide strategy that maximizes the value delivered by Solusquare’s products and services
• Deliver best-in-class merchant support to merchants.
• Negotiate contracts and close agreements to maximize profits
• Develop trusted advisor relationships with key accounts, customer stakeholders and executive sponsors
• Work closely with cross-functional teams and stakeholders to resolve merchants’ issues and follow up with responsible parties until they are resolved. (Technology center, CRM Center, Partners (IT, Consulting and Agencies)
• Work with Technology Center to ensure account retention and maximum satisfaction of clients within assigned portfolios as measured by quarterly or semi-annual survey tools.
• Ensure the timely and successful delivery of our solutions according to customer needs and objectives
• Clearly communicate the progress of monthly/quarterly initiatives to internal and external stakeholders
• Develop new business with existing clients and/or identify areas of improvement to meet sales quotas
• Forecast and track key account metrics (e.g. quarterly sales results and annual forecasts)
• Prepare reports on account status
• Collaborate with sales team to identify and grow opportunities within territory
• Assist with challenging client requests or issue escalations as needed
• Proficiency in account planning and understanding of territory management
• Deliver best-in-class merchant support to merchants.
Lieu de travail